At a glance
- 7 days: you have 7 days from delivery to report a manufacturer defect and request a return.
- 15 days: once we confirm the defect, your refund is made within 15 days.
- No returns or refunds for items that have been opened or used.
What can be returned
You can return goods that were delivered to you with a manufacturer defect, meaning the item does not work as it should because of a fault from the factory. The item must be reported within 7 days of delivery.
What cannot be returned or refunded
- Items that have been opened or used, including items that have been installed.
- Faults caused after delivery, such as drops, water or liquid damage, burns, wrong wiring or power, tampering, or any other misuse.
- Items reported after the 7-day period.
If an item has been opened or used, we do not accept it back and we do not give a refund, unless we confirm it has a manufacturer defect under this policy.
How to request a return
- Contact us within 7 days of delivery on WhatsApp or call +256 200 956 821, or email [email protected].
- Tell us your name, phone number, the product, the delivery date, and what is wrong. Send clear photos or a short video of the fault and the item’s packaging.
- We check the item and confirm whether it has a manufacturer defect. We may ask you to bring or send the item to our office on Hoima Road, Nansana, Kampala.
- If the defect is confirmed, we arrange your refund.
Refunds
When a manufacturer defect is confirmed, we refund the price you paid for the item within 15 days. We refund to the same payment method you used, or by another method we agree with you. Keep your receipt or order message as proof of purchase.
Questions
Call or WhatsApp +256 200 956 821, or email [email protected]. See also our store and contact page.